I took my watch in to the repair shop on June 8 this year. It was for general cleaning prompted by the fact that I had them put a new battery in and it stopped working within a few days. They cleaned it and I got it back about a week later. A week after that it had some moisture in the crystal.
I took it back to them and they claimed that I had damaged the watch by dropping it or something. Some of the gears were bent. I may have dropped it. I cannot claim to be the most gentle person when it comes to watches. But, I have had this watch for 5 years or more and had never had any problems with it until they worked on it. I agreed to pay for any gears that needed to be replaced, but they would take care of the labor at no charge.
I went back a week later which is how long they said it would take. With the exception of the 2 weeks that I was out of town, I have been going back since the first of July each week to check on my watch. Each week I am assured that the part will come in and it will be ready the next week. It has not come in. I even went as far as to ask them to show me my watch just to make sure that it really did still exist. I got sufficient proof that my watch was still there. At least, all the individual parts that were shown to me looked like my watch.
Today I went back. The excuse now is that since everyone was on vacation in Mexico City, where the part is coming from, that delayed the shipping of the part. But “it will be here by the end of the week.” Do I believe them? It is getting very hard to.
Sadly, I really did drop and damage my other watch this last week. Do you think there is any chance I will be taking it to that repair shop?
I WANT MY WATCH BACK!