Customer Service is not entirely dead

Last night we went to a taco joint that we have not been to in more than a year. We used to go there once every 2 or 3 weeks when we lived on that side of town. It is one of those places we can go and feed the whole family for $10. Out of our bill last night, right at half the cost of the meal was for our soft drinks. Soft drinks are usually expensive at restaurants here.

The waiter not only remembered us, but when we ordered the tacos for our son he remembered that it was to be without onions and that our boy drinks orange Fanta. Since my wife and I usually ordered something different just about every time we went in there, there was no way he could have remembered what we would want. But we were pleased to know that there is someone who still takes pride in learning his customers and what they like.

I am very critical of service industry people who have no interest in serving their clientèle. It is always a pleasure to see someone who cares and takes pride in their work.

2 thoughts on “Customer Service is not entirely dead”

  1. I like to hear about good customer service because it often feels like we only hear about the negative. That is the kind of service that gets people to come back again and again. Have a good day 🙂

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