I had to change a bicycle tube last week because I got a piece of glass in it. After patching it, I unknowingly pinched the tube and tore a big gash in it. I could not patch it because of the size and position of the pinch. Fortunately I had an older tube that is the wrong size, but was still in good condition. It worked for a few days, but then started loosing air. It was not a fast leak, but would be flat overnight. I decided to get another tube of the right size instead of trying to patch it.
A couple of days ago I stopped into the bike shop around the corner from our house and bought a tube. I did not get a chance to install it until yesterday. I asked for a 26″ tube, but they gave me a 28″ one. Frustrating, but no big deal. I had my son take the tube back to the bike shop to exchange it. He came home again with a different tube, but it too was 28″.
I have had an up and down relationship with this bike shop. While they are convenient and have fair prices, they tend to do these types of things. They have no attention to detail. My 86-year-old bicycle friend, Victor, has great respect for the man who started that bike shop. But now the shop is run by the man’s son and Victor has trouble finding anything nice to say about the shop. I would go to Victor to get my supplies, but he never lets me pay for anything. I feel like I am robbing from a good friend if I get parts from him.
So I sent my son back to the shop with the second wrong tube and asked him to exchange it again. He came back with a 26″ tube. Great! Almost. It was now the wrong diameter. It was time for me to go to the shop and get the right size.
Turns out they didn’t have the size tube I wanted. Wouldn’t have one for a couple of days. But they didn’t think that telling my son that information was important. I need my bike most over the weekend. Waiting until Monday was not something I could do. I asked them for my money back. He gave me most of it. I wasn’t willing to lose my temper and testimony over $1, so I let him keep that. I went to another bike shop near the house. They only sell high-end racing bike parts and did not have a tube that would fit my bike.
So I went back home and put my bike together with a tube that did not fit right. This is the tube that would lose air overnight.
By the way, for you bike geeks, I also rebuilt my rear hub with new cones and bearings while I was at it.
Last night when I went to bed the tire was still holding air. This morning it was still well inflated. This evening it was still holding air. Is this a bike tire miracle?
Though I have been tempted to abandon the local bike shop many times, I think this was the last straw. They just don’t seem to care about the customer. They only want to sell parts. If a shop doesn’t care about me, then I have trouble caring about them.
In contrast, the hardware store near the bike shop has all my respect and business. One time I was in there and they didn’t have enough change for me. They told me I could pay them the next time I was in, even if it took a few days. A couple of weeks ago I sent my son to buy some nuts, bolts and washers. Because I only needed 5 of each, they gave them to my son for free. While I can easily pay $3 for the hardware I need, they are a business that understands $3 is a small price to pay to have a loyal and faithful customer.
The next closest place I know about to buy tires, tubes and parts for my bike is about 3 miles away. Even though they are further away, I have always gotten exactly what I asked for. I guess they will get more of my business in the future.